Effective date: November 8, 2026
This Privacy Policy explains how Kidsplorer (“we,” “us,” or “our”) handles information when you use our website, web dashboard, and Windows application.
1. Information we collect
We collect information you provide and information generated when you use Kidsplorer:
- Account and profile information: contact details, account credentials, adult-managed child profiles, preferences, and settings.
- Device and usage information: device identifiers, technical details, connection records, and information about how the service is used.
- Browsing activity and requests: websites visited or blocked, requests and responses, and activity summaries associated with the account’s profiles and devices.
- Billing information: subscription details and payment references. Our payment processor handles card payments; we do not store full card numbers or CVV.
- Support and website information: messages you send us, IP addresses, browser details, and diagnostic and security logs.
An adult creates and manages each child profile; children do not need an email address. We do not collect keystrokes, screenshots, message contents, social-media contents, or precise location through the Kidsplorer browser.
2. How we use information
We use information to:
- authenticate accounts and connect devices;
- enforce approved-site rules, schedules, plan limits, and profile settings;
- deliver and process site and time-extension requests;
- show activity history and send account or activity-count emails;
- process billing and manage subscriptions;
- understand visits and download-link use on the parent-facing public website;
- secure, support, debug, and improve the service; and
- comply with legal obligations and enforce our Terms.
We do not sell personal information or use a child’s browsing activity for behavioral advertising.
3. Children’s Privacy Notice
Devicode Software operates Kidsplorer. Kidsplorer is designed for children to use only after a parent or legal guardian sets up an adult-managed account and profile. Children cannot create dashboard accounts, and a child email address is not required.
Information associated with a child’s use
Depending on the features enabled, Kidsplorer processes:
- an optional profile label and an age range selected by an adult;
- approved-site rules, schedules, and product settings;
- daily minutes used, stored locally on the Windows device;
- a device identifier, computer name, application version, assigned profile, and configuration status;
- site and time-extension requests submitted from the Windows application, including a requested URL; and
- URLs visited or blocked, timestamps, page-load results, and daily counts grouped by profile and domain. Activity uploads include the originating profile and a random event identifier to prevent duplicate records when retrying;
- account setup milestones, such as completion of the first approved activity, and trial/subscription status. These milestones do not retain page contents or browsing history.
Kidsplorer also receives IP addresses and technical request information when a connected device communicates with the service. We do not ask children for an email address and do not collect keystrokes, screenshots, message contents, social-media contents, precise location, photos, audio, or biometric identifiers through the Kidsplorer browser.
Why we use it and who receives it
We use this information to provide the profile selected by the adult, enforce approved-site and schedule rules, synchronize configuration, deliver requests to the adult account, provide activity history to the adult account, prevent abuse, secure the service, and provide support. It is not made publicly available.
Service providers may process this information only as needed for hosting, storage and backups, transactional email, security and error diagnosis, and other internal operations described below. We do not sell personal information or use a child’s browsing activity for behavioral advertising.
Adult consent and choices
Before completing a new household setup, an adult must affirm that they are at least 18, review this notice, consent to the described collection and use, and confirm access to the adult account email. The account holder is responsible for choosing appropriate approved sites and profile labels.
A parent or legal guardian may ask us to:
- describe and provide access to the information associated with their child;
- correct or delete that information;
- revoke consent and refuse further collection or use; or
- close the related profile, device connection, or account.
Send a request to support@kidsplorer.com. We will verify the requester’s authority before providing or deleting information. Revoking consent may require us to disconnect the device or close the profile because its configuration and device identifier are necessary to provide the connected service.
If you believe a child submitted personal information without appropriate adult authorization, contact us so we can investigate and delete it where required.
4. Service providers
We use limited categories of service providers to operate Kidsplorer:
| Provider category | Purpose | Information involved |
|---|---|---|
| Cloud hosting and storage | Run the dashboard, APIs, database, queues, email jobs, and backups | Account, profile, device, request, activity, and operational data |
| Payment processing | Checkout, subscriptions, invoices, and fraud prevention | Account and billing information |
| Transactional email | Deliver account, request, and service emails | Recipient name/email and message contents |
| Error monitoring and support | Diagnose failures and respond to support requests | Technical logs and information supplied in a request |
| Web3Forms | Process messages sent through the public contact form | Name, email, message, source page, referrer, and browser user-agent |
| Microsoft Store services | Deliver and update the Windows application | Information handled by Microsoft under its own terms |
| Google Analytics 4 | Measure visits and download-link clicks on the parent-facing public website | Public website page/event data, browser/device information and analytics cookie identifiers |
Providers process information for these operational purposes under their applicable terms and safeguards. We may also disclose information when required by law, to protect users or the service, or as part of a merger, financing, acquisition, or asset transfer.
5. Retention
We keep information only for the period needed for the specific purposes described in this policy, legal and accounting requirements, dispute resolution, and service security. The history available to view in the dashboard depends on the account’s plan and may cover a shorter period than the retention limits below. Our standard periods are:
- account, profile, device, and notification-preference records: while the account or profile is active; after a verified deletion request or account closure, delete child-related records from active systems within 30 days unless retention is legally required;
- full URL activity events: up to 30 days;
- daily profile/domain activity totals: up to 120 days;
- parent activity-day summaries: up to 30 calendar days;
- site and time-extension request records: up to 30 days; approval links expire after 48 hours;
- daily minutes-used records stored on a Windows device: up to 30 days;
- child-related security and operational logs: up to 30 days unless a specific security incident or legal obligation requires longer preservation;
- support messages: up to 24 months after the request is closed, unless earlier deletion is appropriate or longer retention is legally required;
- billing records: as required for accounting, tax, and dispute purposes; and
- consent records: while the related account is active and as needed afterward to document the request and our response.
Encrypted backups rotate within 30 days. Data deleted from active systems may remain unavailable in a backup until that backup expires; restored data must be subject to the original deletion request again.
6. Security
We use HTTPS in transit, one-way password and token hashes, authenticated account access, scoped account permissions, and limited-duration request credentials. Billing card data is handled by Stripe, and Microsoft Store distributes application updates.
No system is perfectly secure. Keep guardian credentials and profile PINs private, use non-administrator Windows accounts for children, and contact support@kidsplorer.com if you find a potential vulnerability.
7. Cookies
The dashboard uses strictly necessary cookies for authentication, session security, and core account functions. Stripe may use cookies or similar technologies during checkout for payment security and fraud prevention.
The parent-facing public website uses Google Analytics 4 to measure visits and download-link clicks. Google Analytics uses cookies and processes information about website visits. Our custom download events include the public page path and the location of the download link. We do not add child profile labels, site-request URLs, or browsing activity from the Kidsplorer Windows application to these website analytics events. Google describes its processing in How Google uses information from sites or apps that use its services .
Browser settings can restrict cookies, but blocking necessary cookies may prevent account and billing features from working.
8. Your choices and rights
You can update much of your account, profile, and approved-site information in the dashboard. Parents and legal guardians have the children’s privacy choices described above. Depending on your jurisdiction, you may also have rights to access, correct, delete, restrict, or object to processing. Contact support@kidsplorer.com to make a privacy request.
9. Changes
We may update this policy as the service or legal requirements change. We will post the revised policy with a new effective date and provide additional notice when appropriate.
10. Contact
Devicode Software operates Kidsplorer. Email privacy questions and requests to support@kidsplorer.com.