Effective date: September 6, 2026
This Privacy Policy explains how Kidsplorer (“we,” “us,” or “our”) handles information when you use our website, web dashboard, and Windows application.
1. Information we collect
Guardian and administrator accounts
We collect the account holder’s name, email address, password hash, organization membership, role, and related authentication and security records. Labs accounts may also include organization and staff-directory information.
Child profiles
An adult creates and controls each child profile. A profile can contain an optional display label, age range, PIN hash, approved-site rules, schedule, and product settings. A device may also have an optional profile label. The Windows application stores daily minutes used locally so it can enforce an adult-selected time limit.
A child does not need an email address to use a profile. We recommend using a nickname, classroom, grade, or other non-identifying label rather than a child’s full name.
Devices and configuration
We collect device name, platform, application version, assigned profile, configuration version, last-seen time, enrollment records, and hashed device credentials. Labs can associate profiles with Windows login names supplied by an administrator.
Requests and browsing activity
Site and time-extension requests include the profile, requested URL or extension, decision status, and timestamps.
For Family and Labs, Kidsplorer records requested URLs, whether access was allowed or blocked, the related profile and device, and the time. Full URL events are retained for up to 30 days. Daily totals grouped by profile and domain are retained for up to 120 days. Free does not retain server-side browsing activity history.
We do not collect keystrokes, screenshots, message contents, social-media contents, or precise location through the Kidsplorer browser.
Billing, support, and website data
Stripe processes payment-card details. We keep billing references, subscription status, plan, capacity, and transaction records needed to manage the account; we do not store full card numbers or CVV.
When you contact us, we receive the information in your message and related support records. The website contact form is processed by Web3Forms. Do not include a child’s full name, browsing history, or other sensitive information in a support message unless it is necessary for us to help you.
Our services also create security and operational logs, such as IP address, browser or device details, request time, and error information. Third-party analytics are disabled in the website configuration as of this policy’s effective date.
2. How we use information
We use information to:
- authenticate accounts and connect devices;
- enforce approved-site rules, schedules, plan limits, and profile settings;
- deliver and process site and time-extension requests;
- show activity history and send account or activity-count emails;
- process billing and manage subscriptions;
- secure, support, debug, and improve the service; and
- comply with legal obligations and enforce our Terms.
We do not sell personal information or use a child’s browsing activity for behavioral advertising.
3. Children’s Privacy Notice
Devicode Software operates Kidsplorer. Kidsplorer is designed for children to use only after a parent, legal guardian, or authorized organization representative sets up an adult-managed account and profile. Children cannot create dashboard accounts, and a child email address is not required.
Information associated with a child’s use
Depending on the features enabled, Kidsplorer processes:
- an optional profile label and an age range selected by an adult;
- approved-site rules, schedules, and product settings;
- daily minutes used, stored locally on the Windows device;
- a device identifier, computer name, application version, assigned profile, and configuration status;
- for Labs roster matching, a Windows login name supplied by an administrator or read by the Windows application;
- site and time-extension requests submitted from the Windows application, including a requested URL; and
- on Family and Labs, URLs visited or blocked, timestamps, and daily counts grouped by profile and domain.
Kidsplorer also receives IP addresses and technical request information when a connected device communicates with the service. We do not ask children for an email address and do not collect keystrokes, screenshots, message contents, social-media contents, precise location, photos, audio, or biometric identifiers through the Kidsplorer browser.
Why we use it and who receives it
We use this information to provide the profile selected by the adult, enforce approved-site and schedule rules, synchronize configuration, deliver requests to the adult account, provide paid-plan activity history, prevent abuse, secure the service, and provide support. It is not made publicly available.
Service providers may process this information only as needed for hosting, storage and backups, transactional email, security and error diagnosis, and other internal operations described below. We do not sell personal information or use a child’s browsing activity for behavioral advertising.
Adult consent and choices
Before completing a new household setup, an adult must affirm that they are at least 18, review this notice, consent to the described collection and use, and confirm access to the adult account email. An organization representative must confirm that the organization has authority to create and manage the profiles it uses. The account holder is responsible for choosing appropriate approved sites and profile labels.
A parent or legal guardian may ask us to:
- describe and provide access to the information associated with their child;
- correct or delete that information;
- revoke consent and refuse further collection or use; or
- close the related profile, device connection, or account.
Send a request to support@kidsplorer.com. We will verify the requester’s authority before providing or deleting information. Revoking consent may require us to disconnect the device or close the profile because its configuration and device identifier are necessary to provide the connected service.
If you believe a child submitted personal information without appropriate adult authorization, contact us so we can investigate and delete it where required.
4. Service providers
We use limited categories of service providers to operate Kidsplorer:
| Provider category | Purpose | Information involved |
|---|---|---|
| Cloud hosting and storage | Run the dashboard, APIs, database, queues, email jobs, and backups | Account, profile, device, request, activity, and operational data |
| Payment processing | Checkout, subscriptions, invoices, and fraud prevention | Account and billing information |
| Transactional email | Deliver account, request, and service emails | Recipient name/email and message contents |
| Error monitoring and support | Diagnose failures and respond to support requests | Technical logs and information supplied in a request |
| Web3Forms | Process messages sent through the public contact form | Name, email, message, source page, referrer, and browser user-agent |
| Microsoft Store services | Deliver and update the Windows application | Information handled by Microsoft under its own terms |
Providers process information for these operational purposes under their applicable terms and safeguards. We may also disclose information when required by law, to protect users or the service, or as part of a merger, financing, acquisition, or asset transfer.
5. Retention
We keep information only for the period needed for the specific purposes described in this policy, legal and accounting requirements, dispute resolution, and service security. Our standard periods are:
- account, organization, profile, and device records: while the account or profile is active; after a verified deletion request or account closure, delete child-related records from active systems within 30 days unless retention is legally required;
- full URL activity events for Family and Labs: up to 30 days;
- daily profile/domain activity totals for Family and Labs: up to 120 days;
- site and time-extension request records: up to 30 days; approval links expire after 48 hours;
- daily minutes-used records stored on a Windows device: up to 30 days;
- child-related security and operational logs: up to 30 days unless a specific security incident or legal obligation requires longer preservation;
- support messages: up to 24 months after the request is closed, unless earlier deletion is appropriate or longer retention is legally required;
- billing records: as required for accounting, tax, and dispute purposes; and
- consent records: while the related account is active and as needed afterward to document the request and our response.
Encrypted backups rotate within 30 days. Data deleted from active systems may remain unavailable in a backup until that backup expires; restored data must be subject to the original deletion request again.
6. Security
We use HTTPS in transit, one-way password and token hashes, authenticated account access, scoped organization permissions, and limited-duration request and enrollment credentials. Billing card data is handled by Stripe, and Microsoft Store distributes application updates.
No system is perfectly secure. Keep guardian credentials and profile PINs private, use non-administrator Windows accounts for children, and contact support@kidsplorer.com if you find a potential vulnerability.
7. Cookies
The dashboard uses strictly necessary cookies for authentication, session security, and core account functions. Stripe may use cookies or similar technologies during checkout for payment security and fraud prevention. The public website does not currently load third-party analytics or advertising trackers. If that changes materially, we will update this policy and provide any notice or choice required before enabling them.
Browser settings can restrict cookies, but blocking necessary cookies may prevent account and billing features from working.
8. Your choices and rights
You can update much of your account, profile, and approved-site information in the dashboard. Parents and legal guardians have the children’s privacy choices described above. Depending on your jurisdiction, you may also have rights to access, correct, delete, restrict, or object to processing. Contact support@kidsplorer.com to make a privacy request.
9. Changes
We may update this policy as the service or legal requirements change. We will post the revised policy with a new effective date and provide additional notice when appropriate.
10. Contact
Devicode Software operates Kidsplorer. Email privacy questions and requests to support@kidsplorer.com.